Privacy & Cookie Policy

1. Who We Are

This website is operated by FREQ Fest (freqfest.co.za). When this policy refers to "we", "us" or "our", it means FREQ Fest. For any privacy-related queries, contact us at info@freqfest.co.za.

2. What Information We Collect

This website is primarily informational. We collect limited information in the following circumstances:

• Contact enquiries: If you contact us by email or phone, we collect the information you provide (name, email address, phone number, message content) in order to respond to your enquiry.
• Ticket purchases: Ticket sales are processed by Quicket (quicket.co.za). We do not collect or store payment card information. Quicket's own privacy policy governs data collected during ticket purchase.
• Technical data: When you visit this site, your browser may automatically transmit standard technical information to our hosting provider (IP address, browser type, pages visited, time and date). This is standard server log data and is not used to identify you personally.

3. Cookies and Third-Party Services

This website uses a small number of third-party services that may set cookies or transfer data:

Google Fonts

We load fonts from fonts.googleapis.com and fonts.gstatic.com. When your browser requests these fonts, your IP address is transmitted to Google servers. Google's use of this data is governed by the Google Privacy Policy. Google Fonts does not set cookies and does not use font loading to track users.

Google Analytics

This site uses Google Analytics (tag ID: G-DFS4XCYLWV) to understand how visitors use the site. Google Analytics collects anonymised data including pages visited, time on site, device type and approximate location. This data is processed by Google and governed by the Google Privacy Policy. No personally identifiable information is collected through Google Analytics.

Hosting Provider

This site is hosted on Afrihost which may collect standard server log data as described above.

Strictly Necessary Cookies

This site sets a single strictly necessary cookie (freqfest_cookie_consent) to remember your cookie consent preference. This cookie does not track you and expires after 365 days.

4. How We Use Your Information

We use the information we collect solely for the following purposes:

• To respond to your enquiries and bookings
• To operate and maintain this website
• To comply with any legal obligations

We do not sell, trade, or share your personal information with third parties for marketing purposes.

5. Legal Basis for Processing (POPIA)

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). Our lawful basis for processing is:

• Legitimate interest — for responding to enquiries and operating the website
• Consent — for any optional cookies or communications you explicitly agree to

6. Data Retention

Contact enquiry records are retained for a maximum of 12 months after the relevant event, after which they are securely deleted. Server log data is retained for a maximum of 90 days.

7. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention obligations)
• Object to our processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, email us at info@freqfest.co.za.

8. Data Security

We take reasonable steps to protect information transmitted to and from this website. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

9. Links to Third-Party Sites

This website contains links to Quicket, Facebook, and Instagram. Once you leave our site, this policy no longer applies. We recommend reviewing the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy.

11. Contact

If you have any questions about this policy or how we handle your information, please contact us at info@freqfest.co.za or call 072 858 8125.